Shipping & Delivery

You have multiple convenient options for placing your order with RIYA. You can either make a purchase directly on our website, or you can opt for an online order by reaching out to us via WhatsApp at +91 93476 48784 or sending us a message on Instagram.

Shipping Information - India

The estimated delivery time within India varies based on the delivery address and chosen payment method.

Typically, orders take an average of 7 to 10 business working days to reach you if the product is readily available.

We're pleased to offer free shipping for deliveries above 3,000 INR across India.

Please note that items ordered together may not always be shipped together.

Shipments are dispatched based on product availability and warehouse location.

Shipping Information - International Orders

For international orders, the delivery time varies depending on the destination country and its customs and import regulations.

On average, international orders take approximately 15 to 17 business working days for delivery.

We're pleased to offer free shipping for deliveries above 25,000 INR internationally.

Please be aware that Saturdays, Sundays, and public holidays are not considered working days. For international orders, RIYA cannot be held responsible for delays caused by customs clearance processes, logistics challenges such as flight availability, or unforeseen circumstances.

It's important to note that import duties and taxes will be applied according to your country's regulations, and these expenses are the responsibility of the customer.

All international shipments undergo thorough quality checks by Customs officials in India.

These checks include X-ray scans and jewellery inspections, all carried out under the supervision of the Indian Customs department.

Please note that international orders cannot be cancelled under any circumstances.

Returns

You have the option to initiate a return for any order within 48 hours from the time of delivery.

General Information

In the case of sold-out products made on order, if they can be manufactured again, an additional manufacturing time of 45-55 business working days is required.

Delivery can only occur once the product is manufactured and ready for dispatch. Custom-designed products have a manufacturing lead time of 45-60 days, and delivery will follow once the product is prepared for dispatch.

We do not offer cash on delivery (COD) as an option for any order.